Shipping Policy

Shipping Policy

Order Processing

At FilterWellness, we aim to process and ship your order as quickly as possible.

  • Orders are processed within 1–3 business days

  • Orders are processed Monday through Friday (excluding holidays)

  • Once your order is processed, it will be shipped to the address provided at checkout

You will receive a confirmation email once your order has been successfully placed, followed by a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Times

Estimated shipping times:

  • United States: 5–12 business days

  • Canada: 7–14 business days

  • United Kingdom: 7–14 business days

  • Australia & New Zealand: 7–14 business days

  • International: 10–20 business days

Please note that shipping times are estimates and may vary depending on demand, customs processing, and courier delays.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

We may also offer:

  • Free shipping promotions

  • Free shipping on qualifying orders

  • Limited-time shipping offers

These promotions will be clearly displayed on our website when available.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking information typically becomes available within 24–72 hours after shipment.

If you do not receive tracking information within 5 business days, please contact our support team.

Delays

While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to:

  • High demand

  • Shipping carrier delays

  • Customs processing

  • Weather conditions

  • Holidays

FilterWellness is not responsible for delays once an order has been shipped, but we will always do our best to assist you.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an error in your address, please contact us within 12 hours of placing your order.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  • Check with neighbors or your local delivery office

  • Contact the shipping carrier

  • Reach out to our support team for assistance

FilterWellness is not responsible for lost or stolen packages confirmed as delivered, but we will work with you to find a resolution.

Multiple Packages

Depending on product availability and warehouse locations, your order may arrive in multiple shipments. If this occurs, you will receive separate tracking numbers for each package.

Customs & Duties

International orders may be subject to customs fees, duties, or taxes. These fees are determined by your local customs authority and are the responsibility of the customer.

Contact Us

If you have any questions about your shipment, please contact us:

Email: support@filterwellness.com
Response Time: 24–48 hours

FilterWellness
Nature. Refined. Wellness.