Refund Policy

Refund & Returns Policy

Returns

At FilterWellness, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or receipt)

Due to the nature of health and wellness supplements, we cannot accept returns for opened or used products unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly provide a replacement or full refund.

To help us resolve your issue quickly, please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging (if applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for your refund to appear on your account

Non-Refundable Items

The following items cannot be returned:

  • Opened or used supplements

  • Gift cards

  • Final sale or clearance items (if applicable)

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this time, orders may already be processed and shipped.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about your return or refund, please contact us at:

Email: support@filterwellness.com

We’re here to help and will respond within 24–48 hours.

FilterWellness
Nature. Refined. Wellness.